Refund policy
How do I process a return or exchange?
You can start a return here.
If you are not completely satisfied with your purchase, you may return eligible items within 30 days of receiving your order.
Purchasers that opted in for checkout+ will have free returns. Purchaser that opted out are responsible for all shipping fees for goods being returned or exchanged, including shipping fees for exchanged goods returned to purchaser.
If a returned item is deemed unsuitable for a return, SEATEC reserves the right to refuse the return.
- Follow the instructions & select the items you need to return or exchange
- You will receive a confirmation email with return shipping instructions once the return request is approved
What items are eligible for a return or exchange?
You can return or exchange your items within 30 days of your order being fulfilled.
- Items must be in their original condition
- Clothing must be unwashed & unworn: free of makeup, perfume, pet hair or any wear & tear
Are there any charges for a return or exchange?
- Purchasers that opted in for checkout+ will have free returns. Purchaser that opted out are responsible for all shipping fees for goods being returned or exchanged, including shipping fees for exchanged goods returned to purchaser.
- Original shipping charges are non-refundable
- If your returned item is deemed unfit for a refund or an exchange, you will be responsible for the cost of shipping the item back to you or you will not receive a refund for your return nor will a new item be shipped home to you
How soon will I receive my refund or exchange?
- Once your return is received & inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund
- If your return is approved, then your refund will be processed & a credit will automatically be applied to the original method of payment within 5-10 days
- If your exchange is approved, your new item or size will be shipped home to you ASAP